Technology & analytics
Every channel, one conversation.
Customers do not want a phone call. Our integrated platform reaches them where they already are, and keeps the whole history in one place regardless of how they answer.
Omnichannel platform
Channels
- WhatsApp for Business
- SMS
- Live chat
- Voice Inbound and outbound
- Traditional legal channels Including summonses
Analytics & client dashboards
Improvement measured, not assumed
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Propensity and channel scoring
Applied at account level, so treatment is matched to the customer rather than the calendar.
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Champion challenger testing
Two strategies run against comparable segments of your book, so improvement is measured, not assumed.
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Real time client dashboards
Collection status, activity, KPI and SLA performance, and portfolio level business intelligence.
Integration & onboarding
Built to plug into your systems, and to stay up
An in house development team handles integration with your systems: secure file transfer, API or scheduled batch, whichever your environment supports.
- Cloud based infrastructure with a disaster recovery site
- Strict cyber security protocols
- Off grid generator and water supply, so a load shedding schedule never becomes a collections gap
See how your book would be worked.
Send us a sample and we will show you how it would be segmented and worked.