Landau Debt Collections
Pre legal to judgment, on one platform.
Trusted by some of South Africa’s largest corporations, we combine proven processes, experienced people and data driven collections to maximise recovery and resolve accounts before legal action is required.
What we recover
Every stage of the book
-
Pre legal and legal debt collection
Across retail, banking, microfinance, telecommunications, lifestyle and education arrears.
-
Specialised collections
Deceased estates, debt review accounts and liquidations.
Specialised Collections -
SME and corporate recoveries
On a contingency based fee structure: no recovery, no fee.
-
Business process outsourcing
Inbound and outbound voice, omnichannel non voice, and customer service.
Outsourcing & BPO
How a portfolio runs
Five steps, one accountable team
-
Onboard
Secure file transfer, data cleansing and tracing, with seamless integration managed by our team.
-
Segment
Advanced analytics assess each account’s propensity to pay and preferred contact channel, ensuring the correct recovery strategy is applied.
-
Engage
Omnichannel engagement across WhatsApp, SMS, email, live chat and voice, using the channels and times that deliver the best response.
-
Resolve
Practical solutions including settlements, discounts and affordable payment arrangements, all captured and confirmed in writing.
-
Escalate
Where engagement does not result in resolution, accounts are progressed to the appropriate legal stage of recovery.
What you get as a client
You see what we see
-
A live dashboard
Collection status, agent activity, KPIs and SLA performance, not a monthly spreadsheet.
-
A dedicated quality assurance department
Reviewing agent interactions on your portfolio.
-
Rapid scale up
When volumes spike, drawing on 150+ trained agents.
Send us a sample of your book.
We will run it against our benchmarks and come back with an indicative recovery estimate and a fee proposal.