Landau Outsourcing
150+ trained agents. Your brand, your script, your standards.
A full suite of business process outsourcing built on the same omnichannel platform and the same compliance discipline as our collections operation.
Services
What our contact centre runs for you
-
Sales and lead generation
Outbound campaigns run to your script.
-
Customer onboarding
Welcome, verification and set up for new customers.
-
Query tracking and resolution
Inbound queries logged, followed and closed.
-
Climate and satisfaction surveys
Customer and staff surveys, reported back to you.
-
Digital interactions
WhatsApp, live chat, email and social response.
-
Custom industry solutions
For medical, legal and education clients.
How we run a campaign
Escalations reach people with authority
Senior management sit inside the operations team rather than above it, so escalations are resolved by people with authority.
- Globally accepted project management methodologies
- Defined quality assurance standards
- Ongoing reporting against agreed KPIs
- Infrastructure compliant with the legislation of every jurisdiction we operate in
Scope an outsourcing campaign.
Tell us what the campaign needs to achieve and the volumes involved.