Compliance, governance & security
Your brand is on every call we make.
We are measured on the reputational risk we remove, not just the cash we recover.
Registrations
On the record
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Council for Debt Collectors
Registered debt collectors.
Landau Collections: no. 0107673/18
Landau Medical Recoveries: no. 0095779/16 -
ADRA
Association of Debt Recovery Agents
Member of the Association of Debt Recovery Agents.
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Level 2
Company registration
LANDAU COLLECTIONS (PTY) LTD
Registration number 2017/333817/07
B-BBEE Level 2
Regulatory framework
Treating Customers Fairly, and the law behind it
- Aligned with applicable statutory, regulatory, professional and best practice protocols, including the National Credit Act, Consumer Protection Act and Magistrates' Courts Act.
- Subscribed to the principles and regulatory framework of Treating Customers Fairly, as set out by the Financial Sector Conduct Authority.
- FICA compliant verification and record keeping.
POPIA & data security
Data and personal information
POPIA compliant processing throughout, with stringent protocols governing data quality, integrity, physical security and privacy.
- Cloud infrastructure with disaster recovery and standby sites
- Controlled physical access
- Strict cyber security protocols
Complaints & escalation
If something has gone wrong
Tell us first. If we do not put it right, you can take it further, and we will tell you how.
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Tell us
Email info@landau.co.za or call +27 11 329 8500. Give your reference number if you have one.
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We respond
We acknowledge your complaint and reply in writing.
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Escalate if you need to
If you are not satisfied, you can complain to the Council for Debt Collectors or the National Credit Regulator.