Landau Collections
Recover the money. Keep the customer.
More than twenty years of credit management for South Africa's largest retailers, banks, lenders and hospital groups, with technology and empathy to collect without damaging your brand.
- 20+ years recovering South African receivables
- 150+ trained customer interaction agents
- Level 2 B-BBEE contributor
Contacted about an account? WhatsApp 060 086 9607 Call +27 11 329 8500
- Recover the money
- Keep the customer
- No recovery, no fee
- 20+ years of South African recoveries
- 150+ trained agents
- B-BBEE Level 2
- Registered with the Council for Debt Collectors
What we do
Collections, recoveries and contact centre work under one roof
Contingency based collection for retailers, banks, lenders and medical practices: no recovery, no fee.
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Debt Collections
Pre legal and legal recovery across retail, banking, microfinance, telecoms, lifestyle and education arrears.
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Specialised Collections
Deceased estates, debt review accounts, liquidations and post write off books, each worked under its own process.
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Medical Debt Recoveries
Patient balances for hospital groups, pathology labs, radiologists and anaesthetists, including medical aid query resolution.
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Outsourcing & BPO
Contact centre and BPO: sales, onboarding, query resolution, climate surveys and digital interactions.
“Customer Relationship Management is as important to us in the collections process as it is in our client’s Customer Acquisition and Retention phases.”
Collect the debt, keep the customer
Why the customer relationship survives
Aggressive collections recovers one balance and loses a customer for life. Our agents are trained and scored on rehabilitation, not just recovery, so your acquisition spend keeps working.
- Methods driven by the long term value of every customer
- An empathetic approach that keeps customers in the credit lifecycle
- Brand loyalty and continuity of revenue for our clients
A conversation, not a demand
What keeping the customer sounds like
An account in arrears doesn't have to end the relationship. Customers hear from us on the channels they already use, and leave with an arrangement they can keep.
- WhatsApp, SMS, email, live chat and voice, at the times customers respond
- Agents trained and scored on rehabilitation, not just recovery
- Every settlement or arrangement captured and confirmed in writing
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Landau Collections: Hi Thandi, it’s Sipho from Landau Collections. Before we chat about your account, please confirm your date of birth.
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Customer: Hi Sipho. It’s 14 March 1991. Things have been tight since I changed jobs.
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Landau Collections: Thanks, Thandi. Your balance is R4 210. Let’s find a monthly amount that fits your budget.
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Customer: I can manage R400 a month, from payday on the 25th.
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Landau Collections: Done: R400 on the 25th of every month. I’ve emailed you the arrangement in writing.
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Arrangement agreed and confirmed in writing
150+ trained customer interaction agents
Our people
Good conversations start with good training
We recruit from historically disadvantaged communities, often people with no prior work experience, and put every agent through extended, structured training before they speak to your customers.
- An on site skills coach for work performance and personal financial goals
- E learning and quality assurance programmes as agents grow
How a portfolio runs
Five steps, one accountable team
You see every account in a live dashboard: collection status, agent activity, KPIs and SLA performance.
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Onboard
Secure file transfer, data cleansing and tracing, with seamless integration managed by our team.
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Segment
Advanced analytics assess each account’s propensity to pay and preferred contact channel, ensuring the correct recovery strategy is applied.
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Engage
Omnichannel engagement across WhatsApp, SMS, email, live chat and voice, using the channels and times that deliver the best response.
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Resolve
Practical solutions including settlements, discounts and affordable payment arrangements, all captured and confirmed in writing.
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Escalate
Where engagement does not result in resolution, accounts are progressed to the appropriate legal stage of recovery.
Compliance
Registered, regulated and on the record
We are measured on the reputational risk we remove, not just the cash we recover.
Our compliance in detail-
Council for Debt Collectors
Registered debt collector, no. 0107673/18.
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POPIA
Compliant processing, cloud infrastructure with disaster recovery and standby sites.
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Treating Customers Fairly
We subscribe to the principles of the Financial Sector Conduct Authority's framework.
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B-BBEE Level 2
A Level 2 contributor, adding to your procurement scorecard.
Portfolio assessment
Send us a sample of your book.
We will run it against our benchmarks and come back to you within two working days with an indicative recovery estimate and a fee proposal.
- Email info@landau.co.za
- Switchboard+27 11 329 8500
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