Insights
Notes from the collections floor
Articles, recovery benchmarks and regulatory updates for credit managers.
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Query first: why medical debt needs its own collection process
Most outstanding patient balances are not refusals to pay. They are scheme queries, rejected claims and unexplained co payments. Here is how to recover them without losing the patient.
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Champion challenger testing, explained for credit managers
How to prove a collections strategy works before rolling it out across your book, and what to ask your collections partner about it.
