There has been expansive growth in high tech internet start-up companies, especially over the past five years.
Although many young entrepreneurs with web-based companies are innovative, they lack experience and skills in fundamental aspects of sound business practice, especially in fulfilment such as customer care, telephony support, and very necessary administrative functions.
Landau Outsource provides a critical end-to-end solution that empowers start-up companies to develop successfully in the global marketplace.
Our comprehensive scope of services including sales, customer care, and quality assurance support services for clients across different and unique industries.
Our results-orientated call center outsourcing provides management and reporting on both inbound and outbound with matrix customized matrix to suit each client’s requirements to optimize productivity.
Our contact call centre is situated in the vibrant business epicentre of Johannesburg which is the business hub and heart of South Africa and is connected globally through a high-speed, fibre-optical communications network.
Our trained people are able to assist with retail, banking, short- and long-term insurance, micro-finance and telecommunications clients – and trained to improve turnaround times for customer satisfaction. In fact, our unique “champion challenger program” pits the internal call centers of clients against our center to identify weaknesses and areas in which the client needs to improve.
Our Landau Value Charter is our commitment to the highest standard in the following services:
• Real-time up to date reporting for clients
• Customised contact center solutions to meet your company’s unique requirements
• Recorded calls for both inbound and outbound solutions
• Data recovery